Your Questions Answered

The Rushmore Plaza Civic Center is committed to hosting premier events of all types while ensuring the safety and well-being of all guests. The following guide provides important facility information and policies/rules for attending any Rushmore Plaza Civic Center event.

All guests shall remain respectful and courteous to their fellow patrons and to comply with requests from Rushmore Plaza Civic Center staff regarding the policies, emergency response procedures and behavior which impacts the event experience of fellow spectators. The Civic Center values the support of all guests and reserves the right to eject any guest for any reason, including not treating other guests attending the event with dignity and respect.

A

Accessibility

We are pleased to offer certain ADA and Wheelchair accessibilities to include parking spaces, seating areas, and restroom facilities. We do keep several wheelchairs available in the facility for those who might need to borrow one for their comfort in attending events. If you have a need, please stop into the Administrative Office for assistance.

Accessible Seating

To secure wheelchair or accessible seats to events, please contact Rushmore Plaza Civic Center by phone at 1-800-GOT-MINE (468-6463) or 605-394-4111. You may also visit the Box Office or purchase online. Identified accessible seats are available in the Barnett Arena, the Ice Arena, and the Fine Arts Theatre.

Address

The Rushmore Plaza Civic Center is located at 444 Mt. Rushmore Road North in Rapid City, South Dakota 57701. We are located just two blocks north of downtown Rapid City.

Airport

The Rushmore Plaza Civic Center is easily accessible from Rapid City Regional Airport, approximately a 15 minute drive from our location. The address to the Airport is 4550 Terminal Road.

Alcohol Serving and Consumption

The Rushmore Plaza Civic Center Board of Directors adopted an alcohol policy that is designed to protect guests and the community from alcohol-related incidents. We require all guests to provide a legal and valid photo ID regardless of age. Guests are required to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. Rushmore Plaza Civic Center reserves the right to remove anyone under the age of 21 who is found to be in the possession of or consuming alcohol on the premises. The Rushmore Plaza Civic Center also reserves the right to refuse service to anyone and may have you removed from the premises if necessary.

Animals

Guest animals and pets of any kind are strictly prohibited from the Rushmore Plaza Civic Center, with the exception of trained service animals, defined as dogs or minature horses. Service animals are welcomed in the facility, but must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective control.  

Animals are only allowed if they are a part of the event that is held in the facility. In those instances notices will be posted at the entrances for health reasons.

 

ATMs

For guest convenience, there is an ATM located in the West Concourse outside of the Administrative Office. There is also an ATM in the South Concourse near the Ice Arena Box Office.

Autographs

Rushmore Plaza Civic Center does not accept autograph requests.

B

Baby Changing Tables

Baby changing tables can be found in restrooms facility wide.

Bags / Backpacks

All bags are subject for inspection and search before entering certain events within the facility as determined by the event promoter.  Rushmore Plaza Civic Center reserves the right to define and limit the bag size based upon the requests of the promoter(s).

Backstage

Guests who are attempting to access the backstage area may only do so with verified credentials. Guests who are found in these locations without proper credentials are subject to ejection and/or arrest.

Ball/Puck in Play Policy

In order to create a safe and enjoyable environment for all guests, Rushmore Plaza Civic Center requires all guests to refrain from accessing their seats until the ball/puck is no longer in play.

Banquets & Weddings

The Rushmore Plaza Civic Center has many banquet rooms available to accommodate 25 to 1,500 guests. Please visit with one of our Event Coordinators to gain more information and to book your event.

Box Office

Tickets for Rushmore Plaza Civic Center events are available at various box office locations within the facility. You will find Box Offices at the Don Barnett Arena, the Fine Arts Theatre, and the Ice Arena. You may also purchase tickets online at gotmine.com or by calling 1-800-GOT-MINE. We do have a ticket outlets one located in Deadwood located at the Silverado Franklin Hotel & Casino Players Club and the other on Base at EAFB Recreation Department.
Box Office hours vary. For concerts, the Box Office generally closes 15 minutes after the main act takes the stage. For hockey, the Box Office closes at the drop of the puck in the third period. After these times, all left over Will Call will be left with the Administrative Office.

C

Cameras/Photography

All guests are expected to observe camera use guidelines, which may vary at the request of the artist/performer/team.

Cancellations

In the event of a concert or event cancellation, the Rushmore Plaza Civic Center will follow the instructions of the promoter or artist.

Catering

The Rushmore Plaza Civic Center offers Peak Hospitality, an on-site full service catering facility fit to service a variety of events. Our catering staff hosts a wealth of knowledge on how to deliver five-star rated cuisine for any occasion.
Outside catering is prohibited.

Child Admission

Please note that each show will have a different age and charged admission policy. Please see the specific event page for ticketing information.

Club Seating - Ice Arena

Offering first-class amenities and priority services, Club Seats offer a premium experience for all the action. The seat is a large cushioned seat and includes an in-seat cup holder. Club Seating also has a full service bar and a concession stand that includes exclusive items along with your favorite concession items.

Code of Conduct

The Rushmore Plaza Civic Center is committed to creating a safe and enjoyable guest experience at every event. We will do our best to help assist:

  • Guests will be treated with respect and courtesy by all Rushmore Plaza Civic Center staff.
  • Guests will consume alcoholic beverages in a responsible manner. Failure to do so will result in removal from the facility.
  • Guests will sit in their ticketed seats and have tickets ready to show upon request.
  • Guests will not smoke inside the venue, this includes e-cigarettes, smoking is restricted to designated outdoor areas.
  • Guests will comply with requests from staff regarding operations and emergency procedures.
  • Rushmore Plaza Civic Center staff will intervene when it is deemed necessary in order to ensure guests who are not observing the Code of Conduct do not interfere with other guests’ experience. Guests who violate the Code of Conduct may be subject to removal without refund and may be subject to arrest.

Concessions

The Rushmore Plaza Civic Center offers a wide variety of food and beverages for the enjoyment of our guests. This includes our in-house partners: Subway, Pizza Ranch, J&K Mini Donuts, and Yoyo Berri.

Contact Information

For general business information, please call our Administrative Office at 605-394-4115.
For ticket information or to purchase tickets to an event, please call 605-394-4111 or 1-800-GOT-MINE (1-800-468-6463)

Conventions

With over 250,000 square feet of space and numerous rooms of different sizes, guests will find an ideal meeting facility. Staff can also provide special services, including full service catering. Convention space including the 41,000 square foot Rushmore Hall, 16,000 square foot LaCroix Hall, and numerous other meeting rooms that can accommodate 10 to 1500 guests.

Credit Cards

The Rushmore Plaza Civic Center Box Office accepts Visa, Mastercard & Discover.

D

Defibrillators

In case of an emergency, Defibrillators are located in the West Concourse outside of the Administrative Office, in the Southeast corner of the Barnett Arena next to the Maintenance Employee door, and in the Northeast corner of the Ice Arena near the elevator.

Directions

  • From I-90 – take exit 57 I-190 Byway to Omaha Street. Turn left onto Omaha Street and go one block to Mt. Rushmore Road. Turn left onto Mt. Rushmore Road and in approximately one block the facility will be on your right.
  • From Hwy. 79 – follow Hwy. 79 to Omaha Street. Turn left onto Omaha Street and stay on Omaha until Mt. Rushmore Road. Turn right onto Mt. Rushmore Road and in approximately one block the facility will be on your right.
  • From Hwy. 44 – Hwy. 44 will turn into Omaha Street after you cross Cambell Street. Stay on Omaha until you get to Mt. Rushmore Road. Turn right onto Mt. Rushmore Road and in approximately one block the facility will be on your right.

Don Barnett Arena

With 34,500 square feet of uninterrupted floor space, the Barnett Arena is an arena facility that can comfortably seat thousands.

Door Opening

Door opening times for Rushmore Plaza Civic Center events will vary according to each event.

Dress Code

All guests of the Rushmore Plaza Civic Center are required to wear a shirt, pants and shoes at all times for their own safety. Rushmore Plaza Civic Center management reserves the right to deny entry to guests wearing attire that displays offensive text or imagery.

E

EAFB Ticket Outlet

Rushmore Plaza Civic Center tickets can be purchased at Outdoor Recreation at EAFB. All of our ticket outlets – the ticket windows, phone orders, internet orders, and the offsite outlets use exactly the same seating map for seat selection.

Elevators

There are elevators in the West Concourse and the East Concourse that can take guests to the second levels of the facility. There is also an elevator located in the South Lobby of the Barnett Arena and one in the Northwest corner of the Ice Arena.

Email Notifications

Any guest that opens an account with the Rushmore Plaza Civic Center and includes their email address is automatically placed on our mailing list to receive ticket alerts and announcements of upcoming shows. If you are not receiving our correspondence you have two options. You can sign up under Insiders Club, or email us your name, complete postal mailing address, and email address, and we will be glad to include you on the list for future notices. Send your information to [email protected]

Emergencies

The Rushmore Plaza Civic Center works with the Rapid City Fire Department, the Rapid City Police Department, and other agencies to develop Emergency Procedure Plans for all events. Trained security staff work to ensure the safety of all guests, performers, and employees. In the case of an emergency, guests must comply with requests from facility staff regarding operations and emergency response procedures. Evacuation routes are posted throughout the facility.  If you have an emergency that requires immediate response please dial 911.

Employment

For those seeking employment with the Rushmore Plaza Civic Center, click on Careers on our website gotmine.com and follow the instructions. Our staff is employed by the City of Rapid City, so you will be redirected to the City of Rapid City website to complete an application. As City employees, you will be required to pass both a criminal and credit background check, along with drug screening.

Entry Inspections

All guests entering arena events are subject to visual and/or wand inspection and bag inspection conducted by Rushmore Plaza Civic Center staff.

Escalator

The escalator is located in the South Concourse of the facility and carries guests to the Upper East Concourse.

Exchanging Tickets

During an on-sale, many people in the Rushmore Plaza Civic Center system are either purchasing or viewing tickets at the same time. When customers are looking for tickets, the system reserves those seats for an allocated amount of time. If they decide they do not want the tickets or if they time-out, those tickets will be released back into the system for others to purchase. Once tickets are confirmed and payment has been processed, there are no exchanges or refunds on tickets. Please ensure that the tickets ordered are to your satisfaction prior to final purchase.

 

F

Family Restrooms

Family Restrooms are located in the Barnett Arena, the Ice Arena and the Theatre.

Fine Arts Theatre

The Fine Arts Theatre comfortably accommodates everything from touring Broadway productions to local dance school recitals. Each of the 1,745 seats enjoys a clear and close-up view of the stage, and the acoustics are second to none.

First Aid

In the event of an emergency please dial 911.  If First Aid attention is needed, ask a Rushmore Plaza Civic Center employee for assistance or go to the Administrative Office. Please note, there are no on-site medical staff unless a show has hired them.

Flyers / Handouts

The distribution of promotional products, flyers, or printed materials is prohibited both inside and in the parking lots unless written permission from the Rushmore Plaza Civic Center is obtained.

Food and Beverage

Guests may not bring outside food and/or beverage items into the Rushmore Plaza Civic Center. Glass bottles and metal cans are strictly prohibited. Guests are asked to dispose of unauthorized items prior to entry into the facility.

G-I

General Admission

General Admission refers to seating or standing areas that are occupied on a first-come, first-served basis, and do not have assigned or reserved seating.

Gift Certificates

Gift certificates are available in amounts of $25, $50, and $100 at our Box Office, by phone, and from our website, and can be used at any time for ticket purchases – there is no expiration date. Also, if you want to purchase specific tickets for someone else, you can do so at our ticket windows or by phone and we can either give the tickets to you for presentation, mail them directly to the gift recipient, or email them to your gift recipient.

Guest Services

Guests seeking information regarding questions, concerns, or issues at the Rushmore Plaza Civic Center can go to the Guest Services Desk outside of the Fine Arts Theatre and speak with a Building Greeter or to our Administration Office located on the lower level of the West Concourse, near the Fine Arts Theatre entrance.

Hotels

For information on lodging and hotels throughout the area, please visit our Partner Hotels page.

Housekeeping

Guests should contact the nearest Usher or Security Officer if there is a spill or housekeeping concern during an event.

Ice Arena

The Rushmore Plaza Civic Center Ice Arena has a temporary ice floor for activities such as ice skating shows and professional hockey, but can be adapted during ice season with temporary flooring to also allow use for concerts, trade shows and conventions. The Ice Arena provides 28,000 square feet of event space, 5,136 seats for hockey and up to 7,400 seats for a concert.

Internet

Free Internet/Wi-Fi access is available to guests of the Rushmore Plaza Civic Center through the vastwifi network. Users will be asked to submit their information for 24 hour access.  For guests that need higher broadband speeds, special services can be provided at rates determined by your event needs.

L-O

Link Your Account

If you have both an existing Box Office account, which would have been created by ordering tickets over the phone or at the Box Office, and an online account, you can link these accounts to join them together as one account.

Click on the “Link Your Account” button under My Account, and you will be prompted to enter your online account number and PIN. You can obtain your PIN and account number by calling our Box Office.

Lost Children / Guests

Parents looking for a lost child should alert the nearest Usher or Security Officer. For safety reasons, the Rushmore Plaza Civic Center is unable to make announcements for lost guests.

Lost / Stolen Property

All lost and found items are taken to the Administrative Office, located on the lower level across from the Fine Arts Theatre entrance. Rushmore Plaza Civic Center management assumes no responsibility for lost or stolen items within the facility.

Meet & Greets

The Rushmore Plaza Civic Center does not accept meet and greet requests. Please contact the team or artist through their website if you wish to obtain access to a meet and greet.

Mobile Ticketing

When ordering your tickets online, a Mobile Ticketing option is availiable via your email or if you have an iPhone, dropped directly into your passbook. This enables customers an ideal “on-the-go” ticket buying experience with no paper. Customers will just have to pull up their bar code to be scanned at the entrance to the performance.

No Re-Entry

For certain events, the Rushmore Plaza Civic Center has a strict no re-entry policy. Once a guest has passed through the entrance, they will not be allowed to re-enter the facility. For these type of events, signs will be posted so patrons know of this policy.

Nursing

For guests attending conventions and meetings at the venue requesting a private area for nursing and/or pumping may contact the Administrative Offices.  Depending on availability we may be able to provide accommodations.

On-Sale

The individual performers/shows/events set the timing of all announcements, price of tickets, on sale dates, etc. For some, tickets go on sale several months in advance, and others choose to wait until closer to the event date.

P-R

Parking

The Rushmore Plaza Civic Center provides over 4,200 FREE parking spaces in several lots adjacent to the facility. During large events up to five FREE courtesy shuttles transport guests to the front door of the facility. An ample amount of handicap parking is also available.

Passwords

If you are a returning online customer and cannot remember your password, it can be reclaimed. Where you normally enter your email or account number and password, there is an option for you to click on “Forgot Password?” This will lead you to a prompt to enter your email address. Your password will be emailed to this address. If selecting the “Forgot Password?” link does not work, you may contact our Box Office for further information. Due to different ISP providers and the set-up of their mail servers time delays can occur.

Payment Methods

If purchasing online or by phone, we accept Visa, MasterCard, or Discover. If purchasing in person at the Rushmore Plaza Civic Center Box Office, we accept Visa, MasterCard, Discover, Cash, and Local Checks.

Petitions

Petitioning is not permitted in the facility at any time. Petitioners are restricted to designated outdoor areas only.

Pre-Sales

Pre-sales give customers the chance to purchase tickets before an on-sale, but are not available for all events. If an event does offer an online pre-sale, the code will be provided to our subscriber group, per promoter. To ensure you receive notification of pre-sales, sign up for our insider club here.

Premium Seating

Please refer to our Premium Seating section of the website for more information.

Print At Home Tickets

When ordering your tickets online, a Print At Home ticket can be received via your email and in lieu of a box office ticket.

This ticket is emailed to the account holder and can be printed off on your own printer. This is a valid ticket, do not lose or make copies of it. Only the account holder should use these tickets and if multiple copies are made only the first/valid ticket will be scanned in and allowed entry. Because of different ISP providers and their mail server set-up time delays in receiving your ticket(s) may occur. There is NO delivery charge for a Print At Home ticket.

After selecting Print At Home as a delivery method and completing your ticket purchase online, you should receive an email confirming your purchase. Your confirmation email should arrive within minutes of your order. If you do not then receive a second email with the tickets attached within 72 hours, please contact us or follow the re-issue Print At Home ticket directions.

The most common reason customers do not receive their ticket emails is because they are using a business email address. Most business organizations have their spam and security filters set to a very secure level which will not allow emails with graphic attachments such as tickets. That’s why we suggest that you use a personal email address on your account with us. If you don’t receive your ticket email, you can follow the re-issue Print At Home Ticket directions and re-issue them yourself, or just let us know and we can print your tickets and mail them to you or have them held at Will Call.

Prohibited Items

The following is a non-inclusive list of items that are prohibited at all Rushmore Plaza Civic Center events. Possession of such items will result in a security escort off the premises.

  • Weapons, pepper spray, mace, fireworks
  • Alcohol, cans, bottles, flasks, coolers, drugs, illegal substances
  • Pamphlets, product samples not in vendor booths
  • Skateboards, rollerblades, bicycles, beach balls
  • Recording devices: audio or video
  • Cameras: no flash/professional photography, tripods, monopods, or selfie-sticks
  • Airhorns

Pucks

Pucks that go into the seating area during hockey games may be kept by the guest who catches it. While protective netting is in place at each end of the rink, pucks may still enter the seating area and cause serious injury and/or death. We advise all guests to stay alert at all times while the puck is in play.

Re-Entry

To re-enter a ticketed event that is not classified as No Re-Entry, the Rushmore Plaza Civic Center requires you to have your purchased ticket and also you must have a hand stamp.

Recording Devices

Guests may not bring audio or video recording devices into the facility. These include but are not limited to video cameras and audio recording devices. Any equipment in violation will be removed from the premises.

Recycling

You will find recycling containers for aluminum cans and plastic bottles throughout the facility. Please help us control the amount of waste, by recycling!

Refunds

Our policy is that we do not issue refunds or exchange on tickets. If the concert is cancelled, we will follow the instructions of the promoter or artist.

S

Seating

Seating charts can be found on our Seating Chart page.

Security

The Rushmore Plaza Civic Center has security personnel, building greeters, and event staff to handle any issue that arises. These employees are dressed in designated shirts, jackets or vests.

Self-Serve Kiosk

Self-service kiosks are located at each of our main entrances and at the Food Court. These kiosks will let you see upcoming events/meetings and use interactive way-finding of the venue.

Silverado-Franklin Hotel & Casino Players’ Club

Rushmore Plaza Civic Center tickets can be purchased at the Silverado-Franklin Hotel & Casino Players’ Club in Deadwood. All of our ticket outlets – the ticket windows, phone orders, internet orders, and the Silverado – use exactly the same seating map for seat selection.

Smoking

Smoking is not permitted in the facility at any time, this does include e-cigarettes.Smoking is restricted to designated outdoor areas only.

Social Media

Look for Rushmore Plaza Civic Center and follow us on Facebook, Twitter & Instagram!  We encourage you to share your experiences with us!

Suite Rentals

It is one thing to be present at an event, but quite another to experience them from the comfort of your own suite. The Rushmore Plaza Civic center provides the ultimate experience in each of our 13 Ice Arena Suites. Sizes can accommodate from 8 people up to 30 people and offer a wide range of benefits including valet parking, a private entrance, private suite corridor, private restrooms on the suite level, special dining menu, access to our club, and company branded logos. Suites can be leased in 3 or 5-year terms and some are available for single night rentals. For more information please visit our Premium Seating page.

T-V

Ticket Limit

Enforcing a ticket limit ensures fairness to all those purchasing tickets. The ticket limit applies per account, billing address, and credit card. Please observe the ticket limit as over purchases may be cancelled without notice or warning.

Ticket Purchasing

Ticket purchasing is available a variety of ways, as follows:

  • On-line: http://gotmine.com/
  • Rushmore Plaza Civic Center Box Office: Open Monday-Friday 10:00 AM – 5:00 PM and event days.
  • Charge-by-phone: 1-800-GOT-MINE (468-6463) or 605-394-4111. Monday- Friday 10:00 AM – 5:00 PM
  • Ticket Outlet: Silverado Franklin Historic Hotel & Gaming Complex

Tickets are generally mailed within 7 – 10 days. If it has been more than 3 weeks since you ordered your tickets, contact the Rushmore Plaza Civic Center Box Office and a ticket seller will be happy to assist you. At times, due to large volumes of tickets and/or holidays, delays do occur.

Timed-Out

During an on-sale there are many thousands of people trying to purchase tickets at the same time. We do our best to accommodate everyone. Please keep trying to call or try the Internet.

Third Party Resale Tickets

The Rushmore Plaza Civic Center Box Office, their ticket outlet at Deadwood's Silverado-Franklin Hotel & Casion and gotmine.com are the only authorized ticket sellers for Rushmore Plaza Civic Center. Tickets obtained through third party resale websites and through the newspaper are not guaranteed.

Tours

The Rushmore Plaza Civic Center is home to a sports team and hosts a variety of concerts, trade shows, and special events year-round. If you are interested in a tour of our facility, please contact the Administrative Office at 605-394-4115 and ask for one of our event coordinators.

Wheelchairs

The Rushmore Plaza Civic Center keeps several wheelchairs available free of charge in the facility for those who might need to borrow one for their comfort while attending one of our events. The chairs are assigned on a first come, first serve basis. Please see our Administrative Office if interested in accessing a wheelchair.

Will Call

Tickets can be purchased with the option of picking them up at the Will Call window. A driver’s license will be required at the time of pick up to verify the purchaser’s name.

Valet Parking

Experience the luxury of valet parking at the Rushmore Plaza Civic Center. Conveniently located at the West Side Theatre Entrance, valet parking is available to the Rushmore Plaza Civic Center Building Partners, Suite Lessees and those with valet parking passes at all ticketed Ice Arena events as well as a limited number of non-Ice Arena events.