Ticket Options

Box Office

Hours

For normal business hours, the main box office in use is the Barnett Box Office located at the First Interstate Bank entrance of the Rushmore Plaza Civic Center, located on the West side, off of Mt. Rushmore Road.

  • Monday – Friday: 10 am – 5 pm 
  • Saturday & Sunday: Closed unless there is an event

Ticket Outlets

The Silverado-Franklin Hotel & Casino Players Club in Deadwood and EAFB Outdoor Recreation serve as ticket outlets.

Purchase by Phone

Please call our ticketing line: 1-800-GOT-MINE

Will Call Instructions

In order to pick up tickets, please bring with you a government issued ID matching the name on the account, credit card used to purchase the tickets, and a confirmation number if available. Tickets will only be released to the person whose name appears on the account. Your ID must have a first and last name to pick up tickets at Will Call.

Mobile Ticketing

Mobile ticketing is available. During the purchase process, simply select mobile delivery to have your mobile ticket sent to your email’s inbox. Mobile tickets can be scanned directly from your cell phone at all building entrances.

Lost Tickets

Online

If you lost or deleted your print at home tickets you can log back into your online account and reissue your tickets.

Purchased at Box Office or by Phone

Please call the Box Office and we can look up your account and void out the lost tickets. We will reprint your tickets and leave them at Will Call to be picked up the day of the show.

Refunds/Exchanges

There are no refunds or exchanges for tickets

Cancelled or Postponed Events

In the event a performance is canceled or rescheduled, information is immediately sent to the local media for distribution and placed on the Rushmore Plaza Civic Center website. We will also send an email to the database of purchasers for that event.

If an event is canceled, refunds will be available at the Rushmore Plaza Civic Center during regular business hours. If the event is rescheduled tickets purchased for the original date will be honored at the new date.

Tickets purchased with a credit card will be refunded to the original card used to purchase the tickets automatically. You do not need to visit the Civic Center.

Age Requirements

Children two and over must have a ticket to most of our events. In case an event is different, information will be posted on the event page. If you have any questions please call the Box Office at 1-800-GOT-MINE

 

Ticket Transfer

If you wish to transfer tickets to an individual you may do so by contacting our Box Office

Methods Of Payment

The Rushmore Plaza Civic Center Box Office accepts Visa, Mastercard, Discover and cash.

Additional Fees

All tickets are subject to a Facility Fee at all points of purchase. This fee is not always listed in the advertised price which is set forth by the promoter. All purchases made online or charge-by-phone are subject to additional services charges. All fees are subject to change.

Order Limitations

Orders or combinations of orders by the same person, account, address and/or credit card in excess of order limitations for one event, may be canceled without notice. This includes tickets ordered through presales. Service charges or other fees associated with costs incurred by the building may be retained. Information on specific event limits will be posted on the event page.

When placing an order, please use your existing account and do not create a new account to ensure that your ticket purchases are linked to your one and only account, as to not have the accounts flagged as a fraudulent account.